Our Advantage
Over the years OTIS Pharmacare has been a trusted partner to Benin's research institutions, NGOs, hospitals and clinics, supermarkets and retail shops, government organisations, large wholesalers, retail pharmacies and animal health care businesses. Today, we continue to build on the expertise we've gained over our unique history by widening our product portfolio and serving an ever diverse customer base.
We recognise that there is no shortage of medicines and medical supplies distributors in Benin. However, we are confident in our belief that there are no other distributors in Benin who can compete with our level of service, quality of products, affordable prices and range of capabilities. Our strengths are what set us apart from our competitors.
Core Competencies
Since OTIS Pharmacare started its operations in 1996, we have grown by adding many competencies to our skill base.
- Regional West African presence and selected local partner for many multinational and blue chip manufacturers
- Extensive experience in bringing new products to the market and brand building
- One-stop-shop service for customers who require one supply point
- Competitive tender provisions for institutions and NGOs
- In-house logistics operations; procurement, importation, warehousing and distribution
- Cold chain storage and management
- Accurate and timely processing and delivery of orders
- Versatile distribution network
- Extensive delivery fleet
- National sales force
- Regional sub distributors
Quality Assurance
ISO Certification
In 2005 OTIS Pharmacare became the first private pharmaceutical company in West Africa to earn ISO 9001:2000 certification. Certification had the immediate impact of streamlining procedures within the company, which over the years has led to better service for our customers through improved controls in company operations. Ever since our initial certification, OTIS Pharmacare has been recertified every year. In 2010 OTIS Pharmacare was awarded ISO 9001:2008 certification, an update from ISO 9001:2000.
Total Quality Management System
In line with the requirements of ISO registration, OTIS Pharmacare has developed and implemented an extensive Total Quality Management system. This system focuses on the work environment within and service provided by OTIS Pharmacare. The current quality policy is as follows:
- Provide quality products to customers at an affordable price
- Reward and motivate teamwork amongst its employees
- Create and sustain commitment for quality of services throughout the organisation
- Regular review of customers' feedback and establish relationships with them, as one of the inputs for continual improvement
- Quality planning for processes, activities and resources needed to satisfy specific customer and the organisational requirements within a specific time frame
- Ensure that quality objectives, including those needed to meet requirements for services, are established in relevant functions and levels within the organisation. Quality shall be measurable and consistent with the company Quality Policy
- Continually improve the performance of Quality Management System in all aspects of the organisation
Customer Service
Relationships really do matter, especially when it comes to providing health care solutions. Building lasting relationships with our customers is at the core foundation of our business. We understand that it is important for our customers to trust us and that only through quality service and the fulfilment of our promises can we earn that trust.
For us, it is not about simply making the sale
, but taking every necessary step to make certain that each order's requirements are met and that each customer is fully satisfied. As a means to achieving this we provide all of our customers with quick and easy access to customer service representatives throughout the sales process. We understand and appreciate that every customer has different needs and therefore treat each as an individual.
